Frequently Asked Questions

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Yes, we are ready and waiting for your call.  

You can get in contact with us on (03) 8839 5237 and if you have an existing account manager can reach them on this line number or via email.

The order process can be simplified into 5 main steps below. We have streamlined the process so it’s efficient, effective and easy.

1. Find the right product

2. Place your order or receive a formal quote

3. We send you a proof (after you have sent us your logo)

4. Order goes into production (after virtual proof is approved by you)

5. Branded products are dispatched

We recommend vector files such as EPS, AI or vector PDF files but may also take JPG, TIF, BMP files and have these redrawn for a small fee.

Due to products being different shapes and being decorated with different machines the “print area” or “decoration area” will vary between products. LOD Provides an artwork confirmation once the order is placed so you get a great idea of how the product will look.

Due to products being different shapes and being decorated with different machines the “print area” or “decoration area” will vary between products. LOD Provides an artwork confirmation once the order is placed so you get a great idea of how the product will look.

Absolutely, samples are a common request and we can have them delivered to you. We always like to quote and qualify prospects before doing so. Most samples are free, but some do require a small fee. Contact us and what product you were interested in and we can provide more information.

Due to products being different shapes and being decorated with different machines the “print area” or “decoration area” will vary between products. LOD Provides an artwork confirmation once the order is placed so you get a great idea of how the product will look.

 Yep, we strive to match any price, providing you with the best value products for your budget and have even pioneered a price beater service. However, we cannot guarantee to beat “any” price as not all promotional products and service is the same. Contact us for more information.